Access Statement

Introduction

We strive to ensure that all our visitors can enjoy the accommodation, facilities and surroundings within the park.  Our aim is to help in anyway that we can, and if you require any assistance during your stay, or whilst planning your visit, we will be delighted to assist. 

Pre-Arrival

Our holiday accommodation consists of 40 static caravans, one lodge and two apartments.  We also cater for Touring caravans, Motorhomes, Trailer tents and Tenting.

Our brochure is available in large print if viewed on the website, on request we can also post a copy of this access statement in a larger font size if required.

We offer fax, email, skype calls, and staff will accept Type Talk calls.

Arrival & Car Parking Facilities

Reception area has a large level tarmac car park to the front

There is one designated parking bay outside reception for guests with disabilities, which will enable easy access to the rear or sides of the vehicle.

Once registered at reception, guests will then be shown to their accommodation by a member of staff.

All facilities are clearly signposted with signs at each junction point.  Signs are in white lettering with a dark green background.

Main Entrance & Reception

Access to reception is directly from the car park 

There is a 6cm step to access inside

The doors are 75cm wide and can be fully opened if required

There is ample room within for a wheelchair to manoeuvre and turn

The reception counter is 90cms high

Accessible parking is outside reception for use whilst in reception

The reception staff will be available to help with any large luggage if required

Camping and calor gas of various sizes can is also purchased from reception

Grounds and Gardens

The park is situated within an area of outstanding natural beauty within the valley of the Stenbury and St Martins Downs. The grounds were originally part of a historic house. We reside within 14 acres of tranquil unspoilt countryside, a perfect retreat for all the family, yet we are only a few minutes by car to the glorious beaches of Shanklin, Sandown and Ventnor.

Excellent amenities, wonderful wildlife, an ideal spot for bird watchers, horse riding or golfing, a superb base for walkers or cyclists, as you can access walkways within minutes. 

The old walled orchard built by ‘Capability Brown’ still maintains its olde-worlde charm, as this area is traffic-free, making it completely safe for young children. We also have spacious marked pitches for Tourers & tents with full amenities, ‘Service Pitches’ are available at a supplement.

A meandering stream runs alongside and through the bottom of our touring site which leads into a tranquil meadow area with a pond where wildlife is left to nest and roam.

Hedgerows and trees surround the touring field and the top section of the field is partitioned by bay trees. There is also a variety of mature bushes and sapling trees throughout. Please visit our website to view or print a copy of the pitches layout and static layout. All static interiors can also be viewed on our website on the static layouts page.

Public Areas - General (Internal)

Level pathways service all parts of the park, and the speed limit is 5mph throughout the park.

All facilities are clearly signposted, with signs at each junction point. Please visit our website to view or print a copy of the site layout.

Public Areas - WC

The park has two toilet blocks: there is a small Ladies and Gents toilet block, which is situated next to the Laundrette, and there is a 16cm step to access this area. In the Ladies, there are two showers which are accessed over a 16cm sill and there are 3 toilets and three sinks. In the Gents there are two showers accessed over a 16cm sill and three toilets and two urinals and 3 sinks.

The larger main toilet block is situated behind the reception complex (see Touring Facilities section for reference).

Bar with Family Function Room and Games Room

The bar can be accessed in two ways:

The Front Entrance:  

The bar can be accessed at the front via a 1 in 20 gradient; there are then two circular 16cm steps with 15cm double doors which open into the games room, which has a pool table, various games machines and a darts board. The bar is then accessed via a 15cm step and is then on one level, within are a selection of tables and chairs (these can be moved on request).

The bar toilets are situated off the bar area and have level access. The ladies have two toilets and two hand wash basins which are standard height. The gents have one toilet one sink and a trough urinal, which is accessed via a 6cm step.

The family entertainments room is accessed from the bar via two doors which are 15cms wide and is all on one level.

Patio Area:

There is a patio area outside the front of the bar, which overlooks the swimming pool and is on a level area with outside tables and moveable seating.

The smoking area is situated at the far end of the patio area and is on the same level.

The Rear Entrance:

The bar can also be accessed at the rear, via a ramped path of a 1 in 25 slope, 3.6 metres long. At the top of the slop, a single door opens to 75cms wide opening; there is a small 1cm sill which then enters into the family entertainments room.

Laundry

The Laundry is accessed via a 12cm high step, once inside it has level access throughout. There are three top loading washing machines, and three top loading tumble dryers both are 115cm high. There are also 2 ironing boards which can be adjusted to various heights, and two wall mounted electric Irons which are coin operated with 20 pence’s. Within this area there is also a Hand wash (for clothes) sink which is 85cms high.

Shop

There is a level pathway to the entrance and level access through a 75cm single door. The shop is on one level and has wall shelving and central shelving, and there is ample room within for a wheelchair to manoeuvre and turn 360 degrees.

There is a low level serving counter (88cms high) at the far end of the shop.

Staff will offer assistance if required.

Café

The Cafe is situated within the same complex as the shop, and can be accessed via two external steps which each are 19cms high, a single door opens to 75cms wide, and there is a small 10cm sill to crossover.

Wheelchair users can access via an adjoining 75cm door which separates the cafe and shop. (please ask and assistance will be given).

There are 5 separate tables, with legs on each corner with 65cms clear under space with individual chairs that can be removed if required.

There is a low level serving counter, where food is ordered from and it is 90cms high.

There is also an outside level seating area situated on grass with separate benches for alfresco dining. There is also a takeaway service available from the cafe.

Pool and surrounding area

The pool is located between the cafe and bar complex, and is surrounded by 110cm high wrought iron railings. It can be accessed via two entry gates which are 130cms wide, one leads off a level pathway which runs along side the cafe, there is a 130cm gate and three 13cm steps to go down to access the pool area. The other entrance is opposite the bar area and there is a 1 in 20 gradient then a 130cm wide gate into a level area. There is no Hoist for access in and out of the pool. But there are two railed entries via steps going into the pool.

Outdoor Facilities

There is a children’s play area, which is surrounded by 110cm high wooden ranch style fencing. It has a level entry point which is 85cms wide. The surface of the play area is grass, two seats (benches) are provided in this area.

Entertainment

This is held over May Bank Holiday week and during the height of the season. It is held in the family lounge area which adjoins the bar. There is flexible seating arrangements throughout.

Some entertainment programmes have strobe lighting effects and loud music - please check notices specific shows.

Static Caravans

All statics have one parking space situated on the carpark by reception. The Static caravans are situated on grass within a walled orchard, and this area is traffic free, therefore: you are not able to take your car to the caravan to unload but trollies are provided for your luggage. The static area has a slight gradient throughout, depending on where the statics are situated; this then dictates the amount of steps necessary to access each caravan. Depending on their location some have single or double steps and some have single grab rails, all have a small area of ground around them, some have a low step for easy access. (please ask at the time of booking which would be the most suitable for your needs).

Each Static comprises of between 2 & 3 bedrooms, sleeping a maximum of 6 guests, all have a lounge & kitchen, and bathroom, some bathrooms are combined with toilet and in some the toilets are separate (see layout page on website). Each unit has a television where some have teletext.

All of our static caravans are non smoking. In certain accommodation we accept pets (please enquire when booking). A description of each caravan is listed on the layout page on our website, and internal photographs of the caravans can also be viewed on this page.

The Orchard Lodge

This has been designed to be the most ‘access friendly’ accommodation that we have onsite, and the interior is all on one level. There is a separate parking area beside the shop for the lodge to enable a shorter distance to travel. The parking space is not marked but provides ample space to allow for side and rear loading.

The entrance to the lodge is via a very low level ramp. The surface of the ramp is made of concrete tiles, which leads onto a wooded walkway, with a small handrail to the right hand side (which graduates upto 90cm high made of wood) this then leads onto an open patio area. Access into the lodge is via a 75cm door which opens outwards onto the patio area and there is a small sill to cross over.

Bedrooms

The lodge has one double room which has a 80cm sliding door to aid easy access, and there is 95cms free space to the right side of the bed and plenty of space at the end of the bed.  There is also enough room to run a wheelchair along side the bed and turn 360 degrees. There is one twin room which has an 80cm door. All beds are standard height.

Lounge

The lounge is integrated with the kitchen facilities in an open plan design. The kitchen cupboards are 83cm high, the sink is 83cm high.

Within the lounge there is a sofa and two comfortable chairs, all with arms and a nest of small tables with a lamp for reading. There is also a dining room table which is 85cms with under space of 60cms high, plus 4 chairs (all without arms) and they can be removed if necessary. There is also a colour television with remote control and teletext. The lighting within the lounge and kitchen works via a dimmer switch, which can be adjusted to suit.

Shower Room & WC

There is a large basin, a toilet and level entry shower.

 Each provides 130x95 cm free space

 There are no grab rails - but a frame can be requested from reception.

 A free standing shower seat can also be requested from reception.

Touring Facilities

The Touring camping field is situated on grassland, with a gentle gradient towards the lower end of the field. There are two level hard standings for motorhomes with an area of grass to the side.

Gravel roadways which are 400cms wide run around the field to access the pitches. Pitches are allocated on booking and staff are happy to advise on the location and suitability for your requirements on enquiry.

All cars are to be parked on your allocated pitch beside your caravan or tent. You must leave at least 3 metres between yourselves and neighbouring pitches. Assistance with pitching on arrival is always offered.

There are numerous water points around the site; these are situated under wooden huts. Refuse bins are also provided in this area, along with fire extinguishers. There are 6 pitches which are directly near to the toilet block facilities, which all have 10amp electrical hook-up if required.

The larger main toilet block is situated behind the reception complex, and is accessed by a slightly sloping ramp which runs onto and over a level walkway over the stream. Once over the walkway, there is level entry into the toilet shower block.  Within the ladies area, there are 4 showers (one parent and child size), and 5 sinks which are 31cms high and three toilets. In the gents area, there are 4 showers, 3 toilets, two urinals and 6 sinks which are 31cms high. Situated within the same complex is an access friendly bathroom, which is accessed with a key (from reception where a £10 refundable key deposit is paid). It has a bath with grab rail and seat, toilet surrounded by a grab rail, there is also a low level sink which is 30cms high with a mirror on the back wall.

Also within this complex, there is also a wash up area (for cooking utensils etc) which is accessed from a level pathway, and there are 3 sinks inside which are 36cms high.

There is also a chemical toilet disposal point access via a 75cm door within the toilet complex which has level access.

Additional Information

We take the safety of our customers very seriously, and therefore there is a 5 mph speed limit throughout the park. At night the main carpark and the areas around the customer facilities are lit with low level lighting.

There is no 24-hour service available on the park, however: in the event of an emergency, the owners’ mobile contact details can be obtained from the notice board at reception, and as they live onsite they can be on-hand within minutes.

Reception opening times are shown on the door and in season a member of staff can be contacted throughout the day and night as the bar is open in the evening up until 11pm.

The park has good coverage on major mobile networks - if you do happen to receive a poor signal and need access to a phone, there is a public telephone in the village by the church, which is 200yrds away in the village of Wroxall.

There is a local bus service which runs from St Johns road at the end of Appuldurcombe Road which is150yrds from the park entrance, this connects to all parts of the island, train stations and ferry ports.

Local accessible taxis service the park and their numbers can be found on the notice board outside of reception. Euro-taxi is adapted to those who need assistance.

In the village of Wroxall, there is a Spar shop, a post office and two public houses. The nearest large supermarket is Morrisions and this is 3 miles away in Lake.

There is choice of pet free or pets accepted accommodation and all our accommodation is non smoking (please indicate your choice on booking)

Wheelchairs are available for hire from Island Mobility Tel: 01983 530000 or on loan from the British Red Cross 01983 522718. The British Red Cross rely on donations and both organisations suggest booking early as they do get very busy in the peak summer months.

Contact Information

Address: Appuldurcombe Gardens Holiday Park

Appuldurcombe Road, Wroxall, Nr Ventnor, Isle of Wight. PO38 3EP

Telephone: 01983 852597
Fax: 01983 856225
Email: info@appuldurcombegardens.co.uk
Website:  www.appuldurcombegardens.co.uk
Hours of opening: Reception - Winter hours 9am – 1pm rest of the season 9am – 5pm
Onsite emergency numbers: 07973 148388 or 07886 680800

Transport to the island:

Hover travel:

www.hovertravel.co.uk

Southsea – 0239 281 1000 Ryde: 01983 811000

Wightlink:

Ferries from Portsmouth or Lymington – www.wightlink.co.uk

Bookings: Tel: 0871 376 4342

Red Funnel:

Ferry from Southampton – www.redfunnel.co.uk

Contact: Tel: 0844 844 9988

Local public transport numbers:

Buses: Southern Vectis: www.islandbuses.info – 0871 200 2233

Trains: Island Trains: www.island-line.co.uk – 0845 600 0650
Local taxi numbers: ‘A’ Cabs 01983 866772

Please note:

Within the physical constraints of the land configuration, the caravan letting fleet and touring park. We aim to assist people with disabilities to access and enjoy the accommodation  facilities and surroundings within the park as far as possible. Our aim is to help in anyway that we can, and if you require any assistance during your visit, or whilst planning your visit, please visit reception and a member of our staff will be delighted to offer assistance.

Although we have tried to be as accurate as possible, and include as much detail as we can in this statement, we are always willing to give information on any aspect of the park.  If this statement does not answer your particular question, please let us know and we will endeavour to answer your question and amend this statement for future use.

We welcome your feedback to help us continuously improve, if you have any comments

Telephone: 01983 852597
Email: info@appuldurcombegardens.co.uk

Best Wishes,
The Sanders Family

Appuldurcombe Gardens Holiday Park